Field Service Reimagined: AI-Powered Service Excellence in the Digital Era
In this webinar, we present practical AI applications specifically designed for field service organizations. Through real-world examples and proven case studies, we show how AI can transform customer service, empower technicians, and optimize operations—all leading to measurable business outcomes, competitive advantages and higher satisfaction for the customers … and the field technicians.
Field service organizations face unprecedented pressure to deliver exceptional service while optimizing costs and keeping field technicians motivated & committed. Traditional approaches to meet rising customer expectations, address workforce productivity gaps, and overcome operational inefficiencies are reaching their limits. How can organizations leverage artificial intelligence to transform these challenges into competitive advantages?
In this webinar, we present practical AI applications specifically designed for field service organizations. Through real-world examples and proven case studies, we show how AI can transform customer service, empower technicians, and optimize operations—all leading to measurable business outcomes, competitive advantages and higher satisfaction for the customers … and the field technicians.
During the session, you discover the basics of AI and practical applications specifically for field service operations. You learn how to identify high-impact AI opportunities within your organization, understand implementation approaches that have worked for similar companies, and gain insights into measurable benefits you can expect.
Following this sneak preview of how AI is revolutionizing field service operations presented during this webinar, we will host a seminar on June 17, 2025 to delve deeper into the showcased examples and discuss a recommended implementation roadmap.
Programme
- Elevating Customer Experience through AI - Transforming service interactions into value-creation touchpoints
- Empowering the Field Workforce - Unlocking technician potential through AI
- Operational Excellence via Intelligent Planning – Smart & dynamic scheduling
Practical information
10:45 Welcome to the BEMAS Live Learning Platform
11:00 Start of the presentation
12:00 Conclusion & Q&A
About the speakers
Dominique Vaes is the founding partner and CEO of Field Service in Motion a leading consultancy firm
only dedicated to improving field service operations across Europe through (digital) transformation. With a mission to elevate customer satisfaction, operational efficiency, and field service technician satisfaction, Field Service in Motion’s consultants have successfully guided numerous field service companies in their transformation programs, including Electrolux, Johnson Control, KONE, Sibelga, Bpost, Vincotte, Spie, and Touring. Field Service in Motion has positively impacted the working methods of over 30,000 field service technicians throughout Europe.
Before establishing Field Service in Motion, Dominique held senior director roles in operations, process development, and digitalization of field service departments at several global and Belgian companies (Kone International, STIB, Imtech). His extensive experience and multiple consultancy involvement in many service companies in Europe have made him a respected figure in the field service (digital) transformation industry. Field Service in Motion is fully independent from FSM software companies, maintaining a software-agnostic approach to ensure unbiased and optimal advisory for its clients.
Nicolas Roosens is a digital transformation strategist with 17+ years of experience leveraging AI, AR, and IoT to reshape field service operations. He specializes in identifying and implementing AI-driven solutions that enhance efficiency, safety, and customer experience, with a particular focus on high-risk industries. Playing a pioneering role in remote inspection programs, Nicolas combines deep technical expertise with strategic insight to bridge the gap between innovation and operational impact. His ability to translate complex technologies into practical, scalable solutions enables organizations to drive digital transformation and maintain a competitive edge. He is convinced about the disruptive potential in AI, and especially in field services.
🔔 Important Notice
This session is exclusively intended for end users from industrial companies and organizations. Consultants and software vendors are kindly requested not to register for this event.
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