Service Management with SAP
The correct use of IT tools allows companies to structure their processes in a transparent way. The registration of data and activities within maintenance has become indispensable for carrying out analyses and optimisations.
In many companies, SAP is the most widely used ERP software in the entire organisation, including the maintenance department. SAP is an integrated package that unites the different departments of a company in a seamless way. This package also offers many possibilities for the Maintenance department. Unfortunately, this often goes unused.
These training sessions give the staff of a maintenance department the opportunity to further exploit the possibilities of SAP in this area by explaining the different functionalities of SAP and by providing practical tips to make working with this software easier.
On the one hand, the classic SAP system is demonstrated, but also its latest innovations and technologies (S/4 Hana). This training can be followed regardless of the SAP version that is implemented in the company. It is also available when specific functions are only available for certain versions.
This training is also very useful for anyone who has to use SAP to better understand all the possibilities.
Learning objectives
- Δ from Plant Maintenance (PM) in Customer Service (CS)
- Overview of the different forms of invoicing
- Possibilities of service contracts and service articles
Content
In addition to managing your own assets via SAP PM, customer assets can be managed via SAP CS (Customer Service). There are similarities between the processing of maintenance and service orders, with the emphasis on the differences between SAP PM and CS.
There are different billing methods for your customers (service contracts and service items).
At the end of this training you can increase the service level to your customers with SAP.
Programme
- Introduction: Customer service in SAP
- Standard service processes in SAP
- Maintenance contract and service contract
- SLA (service level agreement)
- Billing process
Public
Service managers, coordinators, anyone who is involved in contracting and billing.
Prerequisites: Basic knowledge of SAP and knowledge of the PM maintenance process.
This training is also part of the Training Cycle SAP for Maintenance Management and Service Management.
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