How to connect your technicians with your assets in the field? - case Daikin Europe

The ability to remotely monitor, manage, and maintain assets has become a game changer in the pursuit of innovative field service management. Seamless connectivity between technicians and field assets is now essential for optimizing maintenance, enhancing reliability, and improving operational efficiency.

15:00     Reception / Welcome

15:30     Presentation by Aaltra - Connecting technicians with assets in the field: What, Why & How?

• Introducing Aaltra
• Why connecting technicians with assets in the field?
• What are possible technological solutions for connecting technicians with assets in the field?
• What is a suitable IoT infrastructure and what hardware do you need?
• What are the options for software to connect with devices and machines?
• What are the possibilities to establish a connection via an app on a tablet or smartphone?
• How can you integrate the management of spares?

16:00     Presentation by Daikin - The E-care app for Commissioning, Monitoring & Servicing the  Daikin heat pump fleet in Europe

• Introduction to Daikin, the department, and the product.
• Field service digitisation strategy: Why Daikin decided to invest in developing and using e-Care?
• Detailed demonstration of the functionalities of the app: , Installation overview, e-Doctor (troubleshooting), e-parts, e-manuals, pro-Assist, Commissioning, ...
• Results and achievements: More than 600.000 installations covered with the e-Care app...
• Next steps

16:30     Presentation by Aaltra - Critical success factors in Human Centric IoT 

• Organisational success criteria
• Importance of connectivity & coverage in an IoT-network
• Importance of ease of us
• Technical success criteria
  • How can you collect data from machines and devices across different brands
  • What do you do if you want to provide services for different brands, each using different applications?
  • How do you ensure a sustainable IoT environment
• The ROI of Human Centric IoT

17:00     Closure drink